INTERNAL COMMUNICATION AS A CATALYST FOR ORGANIZATIONAL CONFLICT MANAGEMENT FROM A GENDER PERSPECTIVE

Objectives: To study conflict management within companies in the hotel sector as an integrating element of internal communication studied from a gender perspective. Hotel organizations can use internal communication as a catalyst for conflict management, focusing their attention on the role of women in the world of work, integrating them and minimizing existing inequalities and aggravated by COVID-19 in order to align with the 2030 SDGs. Methodology: A questionnaire was used together with interviews with experts who validated it, with a mixed, quantitative and qualitative approach, using the Montercarlo Simulation method for the first, providing the research with greater reliability when faced with an infinite sample. Results: Internal communication is a useful tool in the management of labor relations and conflict in companies in the studied sector. Collaborative family burdens and conflict coping stand out, related to the circumstances and characteristics of working women. Conclusions: If the integration of women in the company is combined and the focus is placed on achieving full equality, the use of internal communication will substantially improve the work environment and results. Originality and value of the article: This study provides originality in terms of the subject matter by combining three aspects that are traditionally addressed separately, such as internal communication, conflict management within organizations and the gender perspective.

COVID-19 and its association with depressive mood symptoms in the Spanish Population

Introduction: Health emergency due to the COVID-19 pandemic has generated a global commotion, leading to a series of problems related to health, psychosocial factors and economic situation. Objective: To evaluate the effect of confinement on depressive mood in Spanish residents who are over 18 years old during the state of emergency which was declared due to the COVID-19 pandemic. Additionally, this paper aims to analyze the possible impact of some variables such as sex, age, size of dwelling and income. Materials and Methods: Cross-sectional, descriptive and correlational design with quantitative methodology. Access to the sample was based on a non-probabilistic sampling through snowball technique. CES-D scale was used to evaluate the state of depressive mood. In order to collect data related to sex, age, size of dwelling and economic situation, ad hoc questions were included in the survey. Results: Women presented higher values of depressive mood than men. Furthermore, depressive mood values are higher in younger individuals. People who live in smaller dwellings showed higher values of depressive mood compared to those who live in larger dwellings. Similarly, individuals with less favorable economic conditions perceive higher levels of depressive mood. Conclusions: The results show that depressive mood symptoms and their psychosocial consequences in the Spanish population during confinement are conditioned by sex, age, dwelling size and economic situation.